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Guides for logging collections, reporting, compliance and running your organisation.
Getting started
Recording collections
Recording a collection
Open Collections and choose Record collection. A five-step wizard: Template, Bins, Compliance, Measurements, Review.
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Flagging a non-compliant collection
A bin you could not empty properly is flagged, not skipped: turn off the Compliant collection? switch, choose a reason, and add a photo.
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Collections
Unfinished collections
A part-finished collection is saved automatically on the server. Reopen the same template and you are offered it back — there is no Drafts list to find.
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Collections
Editing a recorded collection
You can change the actual weight, compliance score and notes after submitting — not the bins, fullness or photos. Deleting is a soft delete.
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Sites, templates & waste types
Collection templates
A template is a location plus its expected bins, a reset schedule, assigned collectors and a QR code. You cannot record a collection without one.
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Sites and buildings
A site is a contract; it contains one or more buildings. Both are required before you can build a template. Only geocoded sites appear on the map.
Read · 3 min read
Setup
Floor and room types
Reusable labels like "Level 3" or "Kitchen", shared across your whole organisation. They are flat catalogues, not places inside a building.
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Waste types
Reusable bin and stream profiles used when recording collections. They carry the typical weight and density that turn a fullness % into a weight and CO₂e.
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Setup
Calibration
Reviews the last 30 days of real scale weights and suggests better typical weights and densities per waste type. Nothing applies until you approve it.
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Day-to-day operations
Operations
The Waste Hub
An operational dashboard with headline numbers and links to every waste page — and the only route to Waste settings.
Read · 1 min read
Operations
Live Monitor
Live bin fullness across every template you can see, refreshing every 30 seconds. You can mark a bin emptied from here.
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Smart Forecast
Predicts time-to-full for each bin from recent collection history, so you can plan routes before bins overflow.
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Collection Map
Live bin collection status across every geocoded site. Sites without a resolved address will not appear.
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Analytics & reporting
Analytics
Operational charts across every collection in your organisation, filtered by date range and site. This is the "what happened" page.
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Understanding compliance
Compliance is the share of recorded collections marked compliant. Bins nobody recorded are not counted at all — they cannot lower your rate.
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Reporting
Non-compliance reasons
The list collectors choose from when flagging a problem. Configure it under Waste Hub → Settings — it is not in the sidebar.
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GHG Reporting
Formal Scope 3 Category 5 disclosure from in-building waste collections — board pack, Scope 3 statement, data readiness and methodology.
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Reporting
Exporting your data
Export CSV from Collections (up to 5,000 rows, honours your filters), CSV/XLSX from the catalogues, and QR artwork from Templates. There is no PDF export.
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Team, licences & account
Inviting your team
Invite from Team with the role you want them to hold. Every invitation consumes a licence for that role, so buy licences first.
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Roles and permissions
Owner runs billing. Manager runs the day-to-day. Inspector records collections. Insurer is view-only. Every role needs a licence.
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Licences and seats
The owner buys licences and shares them across the team. Every role needs one — there are no free seats.
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Billing and invoices
Open Billing for your plan, invoices and payment method. Billing is owner-only.
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Why am I locked out?
It is the organisation's billing state, not your account — a lapsed licence, a failed payment, an ended trial, or paused billing. You keep your role.
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Your account
Personal settings live under Settings. Use Forgot password on the login page if you are locked out of your own account.
Read · 1 min read